Maximizer Enterprise for Notes
www.m34n.com
Maximizer Enterprise is a Lotus Notes CRM add-on designed to increase sales success and ultimately corporate profitability. Maximizer has three major components or modules: Contact Management, Sales Force Automation, and Customer Service/Help Desk. The Maximizer system is flexible, so you can purchase the functionality you need as a full package, or individually.
Contact Management
- Corporate Contact Database
- Meetings, Reminders, To Dos
- Emails, Letters, Faxes, Mass Mailing
- Knowledge Database
Contact Management captures comprehensive contact profiles and histories for every prospect and client, and allows you to send and track every email, fax, phone and letter correspondence. It’s a comprehensive system of shared information that gives you the ability to completely know a contact with the touch of a button.
Sales Force Automation/Marketing
- Lead Routing and Escalation
- Opportunity and Account Management
- Quote Builder, Sales Library
- Sales Forecasting with Funnel
- Miller Heiman Module available
The Sales Force Automation module adds an important layer to the core Contact Management module. Using state-of-the-art tracking and forecasting tools, it automates the sales process by dividing sales leads into three categories - Suspects, Prospects and Opportunities - so that sales teams can focus their time where they will have the greatest impact.
Customer Service/Help Desk
- Ticket Routing and Escalation
- Knowledge Repository
- Custom Workflow Definitions
- Reporting and Statistical Views
The Customer Service module helps you retain clients, segment your customer database to give each client the appropriate level of service, and take advantage of cross-selling opportunities. Track and respond to service issues in a timely manner, and ensure that customer issues are never overlooked.
Extranet/Web Portal
- Add-on module for external system access
- Customer Self Service
- Partner Opportunity Management
- Live Chat Capability
Let your customers and partners access select portions of associated CRM information via a password protected site. Create immediate links to your company’s most valuable contacts, allow customers to track the status of their service tickets, give them access to your company’s knowledge database, and enable partners to access sales opportunity information as well as downloads – and track it all through Maximizer Enterprise for Notes.