Sage Software announced today that Sage CRM SalesLogix customer Conferon Global Services, Inc. (CGS), a worldwide conference and trade show business services provider, has been selected as an International Success Strategy winner by Aberdeen Group from among 800 companies researched. CGS is featured in Aberdeen’s new report, “Success Strategies for Leveraging Customer Intelligence,” and is cited for achieving a 35% annual improvement in customer acquisition rates using Sage CRM SalesLogix as its business process enabler. “Customer service is a key differentiator in highly competitive markets,” explained Leslie Ament, Director of Customer Intelligence Research for Aberdeen. “Purchasers know similar products are available from numerous vendors and, as a result, expect more value. In parallel, providers of goods and services are focusing on building higher value relationships to grow revenues and reduce customer churn rates. Conferon Global Services’ Sage CRM SalesLogix implementation demonstrates how companies can leverage CRM applications to achieve these results.” CGS needed a technology solution that provided customer data management and analysis tools to help enhance its customer service and monitor key performance metrics. The company evaluated several vendors and selected Sage Software based on “its reputation for providing affordable, user-centric, - more available

CRM, Help+Desk, Customer+Service, Sage

tags: crm, customer+service, help+desk, sage

CRM, Customer+Relationship+Management, Software

tags: crm, customer+relationship+management, software

Parature, provider of award-winning, on demand customer support and Help Desk software, announced today that SharperAgent, provider of contact management marketing solutions to real estate agents and brokerage firms, has implemented Parature’s Customer Support Solution. SharperAgent recognized almost immediate results after deploying Parature’s solution, including a decrease in the overall number of tickets submitted by clients from a daily average of 370 to approximately 100, due to an increase in the use of self-service tools.

CRM, Help+Desk, Customer+Service, Parature, Real+Estate

tags: crm, customer+service, help+desk, parature, real+estate

With FootPrints LANsurveyor (powered by Neon Software’s LANsurveyor technology), IT support agents no longer need to visit users’ desktops to obtain necessary configuration information, and they can easily pinpoint the physical location of network problems. This helps support organizations expedite incident resolution, ensure data accuracy, and decrease incident management costs.

FootPrints LANsurveyor 9.5 supports both PC and Mac environments and now includes a central database that helps support groups quickly and easily run detailed asset reports within the FootPrints web-based service desk. Other new features include enhanced network diagrams, new discovery methods, improved Microsoft(R) Office Visio(R) exports, support for Microsoft Baseline Security Analyzer 2.0, and new Microsoft SQL Server(TM) and SQL Server Desktop Engine (MSDE) support. FootPrints LANsurveyor 9.5 also includes more complete and accurate network inventories for enhanced compliance support.

FootPrints LANsurveyor 9.5 offers an asset repository to collect information from workstations and servers via the optional Neon Responder client software. This information is stored in the built-in asset database. FootPrints LANsurveyor 9.5 uses either the Microsoft SQL Database Engine (MSDE) or Microsoft SQL Server database (either locally or across the network). FootPrints LANsurveyor uses this repository data to create asset data reports (custom reports, software inventory reports, etc.) for nodes, even if they are offline.

FootPrints LANsurveyor now uses CDP (Cisco Discovery Protocol) and LLDP (Link Layer Discovery Protocol) to provide more information about discovered nodes, and features new switch-to-switch algorithms that dramatically improve discovery of complicated networks. This new version also offers greater flexibility with enhanced Microsoft Office Visio exports including a customized logo, titles, and a legend.

FootPrints LANsurveyor 9.5 supports MBSA 2.0, an enhancement that helps organizations automatically detect common security misconfigurations and missing security updates for their networked computer systems.

“FootPrints LANsurveyor gives our customers a complete, cost-effective, and easy-to-use solution to automate their asset tracking programs, store IT asset information, and map, manage, and report on their entire network,” said Mark Krieger, President of UniPress Software. “The new version features specific and requested enhancements that help our customers create more complete and accurate network inventories, therefore reducing errors and making strict audits easier to pass.”

FootPrints LANsurveyor is particularly attractive to small to mid-size organizations, especially education, government institutions, and non-profit organizations, because it offers affordable and flexible license options, including site licenses. Self-implementation and customization attributes also help remove ownership barriers and simplify deployments for these organizations.

Pricing & Availability

A FootPrints LANsurveyor license for 300 clients on a single server is priced at $3,300. This solution works with FootPrints web-based service desk software as an integrated module. Very attractive discounted volume license pricing is available for FootPrints LANsurveyor for government, non-profit, and educational institutions. For educational institutions only, an extremely affordable unlimited use site license is also available. Contact UniPress for additional product and pricing information at 732-287-2100.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress’ FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, you can contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

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