Sage Software has been in the news a lot lately and it comes as no surprise as they have been selected as an International Success Strategy winner by Aberdeen Group from among 800 different companies.
Sage Software announced today that Sage CRM SalesLogix customer Conferon Global Services, Inc. (CGS), a worldwide conference and trade show business […]
What is CRM software anyway? I mean, how do we define what make a particular application worthy of the CRM label or not? Does it have to have a picture of someone like this lady to be called CRM software? CRM stands for Customer Relationship Management. To me, that makes any piece of software that […]
Who said that the CRM market is not growing every day? This is one example of how a relatively small real estate company has been able to put a sizeable dent in the number of customer service inquiries they receive every day, simply by implementing one of the top help desk solutions on the market […]
UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today released FootPrints(R) LANsurveyor 9.5, a new version of the popular add-on module that combines the FootPrints web-based service desk with network management and IT asset discovery functionality. The latest version of this tool provides support organizations with multiple time-saving resources […]
These are really cool stories. Seeing the business world have an impact on the military…usually it is the other way around. I was just reading an article on how the 386th Expeditionary Communications Squadron made changes to their help desk operations by consolidatin the squadron’s customer service centers into one location. This is […]
Web host, EasySpeedy announced Friday that it will a hosted CRM solution called, Daffodil CRM. The hosted CRM (customer relationship management) solution has been created in partnership with Daffodil Software, an open source software company. The partnership allows Daffodil to access a hosted version of Daffodil CRM while EasySpeedy will increase the value of […]
Network Streaming NS Support Appliance is the first help desk software product that I have seen that integrates a complete support and help desk back-end with the ability for support staff to take remote control of an end-user’s computer to aid in solving their support issues. For some time, products like Microsoft Windows XP has […]