I guess it is not too surprising that a recent study points to the fact that many CRM “professionals” who peddle warez from companies like Microsoft, Siebel, and others could use a page from their own playbook. It seems that many follow-up suveys show that CRM VARs would not get the repeat-business nod from their […]
What is CRM software anyway? I mean, how do we define what make a particular application worthy of the CRM label or not? Does it have to have a picture of someone like this lady to be called CRM software? CRM stands for Customer Relationship Management. To me, that makes any piece of software that […]
Who said that the CRM market is not growing every day? This is one example of how a relatively small real estate company has been able to put a sizeable dent in the number of customer service inquiries they receive every day, simply by implementing one of the top help desk solutions on the market […]
These are really cool stories. Seeing the business world have an impact on the military…usually it is the other way around. I was just reading an article on how the 386th Expeditionary Communications Squadron made changes to their help desk operations by consolidatin the squadron’s customer service centers into one location. This is […]