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Archive for the 'CRM News' Category

CRM Customer Relationship Management Update

Thursday, December 29th, 2005

WPP Group’s Wunderman announces acquisition of Bridge Worldwide,
an award-winning interactive relationship marketing agency, serving
clients such as Procter and Gamble.
WPP Group’s Wunderman, a leading global
relationship marketing agency, today announced the acquisition of
Bridge Worldwide, a Cincinnati-based interactive relationship marketing
agency specializing in Fortune 100 consumer packaged goods and
healthcare. AdMedia Partners a New York investment bank specializing in mergers […]

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UniPress Releases Updated Network Management Software

Thursday, December 15th, 2005

UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today released FootPrints(R) LANsurveyor 9.5, a new version of the popular add-on module that combines the FootPrints web-based service desk with network management and IT asset discovery functionality. The latest version of this tool provides support organizations with multiple time-saving resources […]

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The Air Force Goes Help Desk

Tuesday, December 13th, 2005

These are really cool stories. Seeing the business world have an impact on the military…usually it is the other way around. I was just reading an article on how the 386th Expeditionary Communications Squadron made changes to their help desk operations by consolidatin the squadron’s customer service centers into one location. This is […]

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Forrester Gives Sage Software Props

Thursday, December 1st, 2005

Analytics company, Forrester Research, Inc., has named Sage Software as being the mid-sized and small business category leader for CRM software. Forrester’s Wave Midmarket Sales Force Automation Q4 2005 report (a mouthful) places Sage Software at the top of these two categories. Available either as a hosted or on-site SFA/CRM solution, Sage CRM […]

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Sage Software “2005 Record Year”

Wednesday, November 30th, 2005

Our friends at Sage Software have reported that in 2005, Sage’s revenues grew to $585 Million in North America in 2005. The Sage Group plc, parent of Sage Software, reported revenues of $1.4 billion (US) for the fiscal year ended September 30, 2005, representing an increase of ~14% over the previous year. Operational […]

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Daffodil CRM Launches

Monday, November 21st, 2005

Web host, EasySpeedy announced Friday that it will a hosted CRM solution called, Daffodil CRM. The hosted CRM (customer relationship management) solution has been created in partnership with Daffodil Software, an open source software company. The partnership allows Daffodil to access a hosted version of Daffodil CRM while EasySpeedy will increase the value of […]

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Help Desk Software Goes Remote Control

Monday, November 7th, 2005

Network Streaming NS Support Appliance is the first help desk software product that I have seen that integrates a complete support and help desk back-end with the ability for support staff to take remote control of an end-user’s computer to aid in solving their support issues. For some time, products like Microsoft Windows XP has […]

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Siebel’s Shaheen Has a Few Words

Wednesday, October 26th, 2005

Siebel CEO, George Shaheen, has a few words about what the pending acquisition of Seibel Systems by Oracle means to him.  Apparently, Shaheen, is not afraid to admit that getting acquired by Oracle was and is a means to and end for Shaheen and <a href=”http://www.siebel.com/”>Seibel</a>.  A way back to <i>”a couple billion dollars in […]

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Siebel Systems Revenues Ahead of Estimates

Wednesday, October 5th, 2005

Siebel Systems announced today that their revenues for the quarter will come in well ahead of estimates. Revenues of $346 million are well ahead of the street’s estimates of around $311 million. That is about 10% better if my math is correct. I am not sure why, but Siebel shares remained flat on the news.

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Atlast Announces Travel CRM System

Monday, October 3rd, 2005

Atlas Travel International Rolls Out Corporate Travel CRM System: New System Available for Sale November 2005
MILFORD, Mass., Oct. 3– Atlas Travel International has just
developed a new corporate customer relationship management (CRM) system called
Common Knowledge\Profiler that is designed to track, manage and synchronize
client data. Two of the key benefits of the Common Knowledge\Profiler are its
bidirectional […]

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