Okay, sorry about the long disappearing act, but suffice it to say that we will be posting a lot more news on the ever changing CRM marketplace. It seems that over the past few years a lot has changed in the world of CRM and part of the emphasis has been on niche CRM solutions. […]
Sage Software has been in the news a lot lately and it comes as no surprise as they have been selected as an International Success Strategy winner by Aberdeen Group from among 800 different companies.
Sage Software announced today that Sage CRM SalesLogix customer Conferon Global Services, Inc. (CGS), a worldwide conference and trade show business […]
The big boys of CRM are under attack. Well, maybe not, but companies like Cognos are going after their big compeititors like SAP with their latest release of Cognos 8.
Cognos has updated its Cognos 8 business intelligence (BI) suite to add search technology to its flagship product. The new Cognos Go search capability offers users […]
I am a firm believer in the whole Open Source movement to aid in the development of new software as well as expanding the capabilities of an existing system. CRM software companies may not be aware that open source CRM platforms are making serious inroads into the lower-level software market segments today.
It may be […]
I guess it is not too surprising that a recent study points to the fact that many CRM “professionals” who peddle warez from companies like Microsoft, Siebel, and others could use a page from their own playbook. It seems that many follow-up suveys show that CRM VARs would not get the repeat-business nod from their […]
Chrysalis, one of the biggest names in music today has started on a new endeavor to build their own suite of CRM software. The music industry has been a leader in business technology like CRM in the past, but apparently Chryslalis has just realized that they are behind the curve.
The insight division of Chrysalis […]
Who said that the CRM market is not growing every day? This is one example of how a relatively small real estate company has been able to put a sizeable dent in the number of customer service inquiries they receive every day, simply by implementing one of the top help desk solutions on the market […]
NCO Group, Inc. (”NCO” or
the “Company”) NCOG, a leading provider of business process
outsourcing services, announced today that during the fourth quarter of 2005,
it reported net income of $7.5 million, or $0.23 per diluted share, as
compared to net income of $12.2 million, or $0.36 per diluted share, in the
fourth quarter of 2004. These results are after […]
With the big push for software to be web-based, it was simply a matter of time before the big boys entered the market for hosted CRM world. SAP has announced that they will be debuting an on-demand version of their Customer Relationship Managemnt (aka: CRM) tool. The rumors about SAP entering the hosted-CRM market have […]
On-demand call center solution offers customers profitable alternative to traditional call center model and ability to pursue new business opportunities
Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced that it has been named a recipient of the 2006 Beagle Research CRM WizKids Award. […]