The big boys of CRM are under attack. Well, maybe not, but companies like Cognos are going after their big compeititors like SAP with their latest release of Cognos 8.
Cognos has updated its Cognos 8 business intelligence (BI) suite to add search technology to its flagship product. The new Cognos Go search capability offers users […]
I am a firm believer in the whole Open Source movement to aid in the development of new software as well as expanding the capabilities of an existing system. CRM software companies may not be aware that open source CRM platforms are making serious inroads into the lower-level software market segments today.
It may be […]
I guess it is not too surprising that a recent study points to the fact that many CRM “professionals” who peddle warez from companies like Microsoft, Siebel, and others could use a page from their own playbook. It seems that many follow-up suveys show that CRM VARs would not get the repeat-business nod from their […]
Chrysalis, one of the biggest names in music today has started on a new endeavor to build their own suite of CRM software. The music industry has been a leader in business technology like CRM in the past, but apparently Chryslalis has just realized that they are behind the curve.
The insight division of Chrysalis […]
What is CRM software anyway? I mean, how do we define what make a particular application worthy of the CRM label or not? Does it have to have a picture of someone like this lady to be called CRM software? CRM stands for Customer Relationship Management. To me, that makes any piece of software that […]
Who said that the CRM market is not growing every day? This is one example of how a relatively small real estate company has been able to put a sizeable dent in the number of customer service inquiries they receive every day, simply by implementing one of the top help desk solutions on the market […]
Forrester Research is known as the premier source for coverage of trends that affect the online world. They have been at it the longest and they do a great job. They just reported on where they see CRM in 2006 and the trends that will drive the market.
The report also predicts that CRM license revenue […]