The Air Force Goes Help Desk
These are really cool stories. Seeing the business world have an impact on the military…usually it is the other way around. I was just reading an article on how the 386th Expeditionary Communications Squadron made changes to their help desk operations by consolidatin the squadron’s customer service centers into one location. This is something that the business community at large has been doing for a number of years. According to Capt. Jeff devine Jr., the squadron’s response times went fro 15 or 30 minutes to almost instantaneous because of the consolidation. That is pretty cool.
tags: help+desk