Help Desk Software Goes Remote Control
Network Streaming NS Support Appliance is the first help desk software product that I have seen that integrates a complete support and help desk back-end with the ability for support staff to take remote control of an end-user’s computer to aid in solving their support issues. For some time, products like Microsoft Windows XP has given advanced users the ability to setup computers for remote control access by administrators. Clearly this was integrated by some engineers at Microsoft who were tired of fielding the “computer help desk” questions from friends and family that we geeks are all too familiar with. Now, enterprise level software companies are embracing and integrating these technologies into their business solutions. BTW, Microsoft is not the only company to offer remote control clients and software, there are many software providers in the market right now.
Ariticle @ Top Tech News
Info on Remote Assistance @ Microsoft