Salesboom Releases New CRM & CLM Solutions
Salesboom.com Releases Next Generation Hosted CRM & CLM Solutions
Monday, August 29, 2005 - Halifax, Canada - Salesboom.com, industry leading provider of cutting edge and innovative hosted CRM, SFA, ERP and CLM solutions, today announced the release of Salesboom.com v6.0, the latest release in Salesboom’s history of groundbreaking hosted CRM software updates. Salesboom v6.0 introduces a wide range of new features, from tools that its competitors do not have like Sales Team Management as well as Recurring Events and Tasks management; to a new focus on the Customer Lifecycle & Value, and Return on Customer (ROC) metrics. From a simple web-based interface, which also got a new face lift in v6.0, Salesboom empowers businesses around the world with key CRM, SFA, ERP and CLM features which are seamlessly integrated, enabling them to fully optimize the lifetime value of their customer relationships.
Unlike other hosted CRM providers, Salesboom has a host of features aimed at making sure its wall-to-wall hosted business software solutions include all the functionality small businesses need to succeed. From its long-standing position as the only web based CRM provider that provides hosted integrated Project Management and collaboration tools in its solution; Salesboom.com, the first hosted software provider to offer a complete CLM Customer Lifecycle Management solution; has also rolled out many more features that are unique to its hosted CRM offering, including accessibility options for the visually impaired.
The new Salesboom.com v6.0 release has also allowed Salesboom to introduce key new features that fine-tune its comprehensive ERP offering, including Inventory Management systems. However, integrating the ERP features with Customer Lifecycle Management, or CLM, is also an important part of the Salesboom CRM system, which focuses on maintaining positive relationships with the customer throughout their lifecycle. This gives your organization unprecedented insight into the customer lifecycle, as well as the ability to maximize your customer profitability throughout the lifecycle.
“Salesboom is continuing to trail-blaze where other CRM companies are too scared to go,” Salesboom’s President and Co-Founder Rami Hamodah stated. “Our new focus on managing the customer experience is a re-awakening of the key concepts that CRM used to be about. Instead of new gadgets, integration partnerships and outlandish statements about being an operating system, Salesboom is taking a step forward and focusing on what CRM is supposed to be about - the customer.”
Salesboom has also released a new Customer Self-Service Portal; giving organizations a key tool to help manage customer expectations. Salesboom’s Customer Self-Service Portal decreases the total cost of handling customer cases exponentially, which can save organizations tremendous amounts of overhead in their customer contact centres.
“Redefining hosted CRM is what Salesboom is all about,” commented Justin Webster, VP of Marketing with Salesboom. “Our CRM offering is refined, focusing on the important metric of ROC instead of what your ROI will be. We’re taking a different, bolder path than our competitors, concentrating on the key philosophy of what CRM really means - Customers Really Matter. We’ll give you the tools you need to put your customers first and take care of their needs. The software is only a small part of the battle - what we’re really selling is the idea that CRM is about managing the customer lifecycle, and it works.”
The new Salesboom v6.0 offering is available immediately for all Salesboom subscribers and 30 Day Free CRM Trial users. A full listing of all changes and additions for the v6.0 release is available in the New Features Section. For more information, interested parties are being asked to contact Salesboom directly at 1.877.CRM.SALE or via email at sales@salesboom.com.
About Salesboom.com
Salesboom.com is an on-demand Customer Relationship Management (CRM) and Sales Force Automation (SFA) service provider that offers small and medium sized businesses the opportunity to tap into a technology that is reserved for large corporations. Salesboom.com is a web-based service that meets the budgetary needs of most companies while delivering valuable CRM/SFA services, helping corporations compete head-on with larger competition employing traditional CRM solutions. Salesboom.com’s editions also include File and Document Management, Campaign Management, Marketing Automation and Reporting components. It is our position that the time has finally arrived for business to cash in on the software industry’s promise of applications that are useful, aggressively priced, and accessible 24/7 from anywhere there’s an Internet connection.
For additional information or a free trial, contact: Tel: 1-877-CRM-SALE (toll free in North America) or 902-446-7293, Fax: 902-446-3161 E-mail: sales@salesboom.com.