IEX Receives Customer Interaction Solutions® Magazine’s 2005 CRM Excellence Award
Source: www.iex.com
TotalView® Workforce Management System Singled Out for Helping Clients Improve CRM
IEX Corporation, a Tekelec company (Nasdaq: TKLC), today announced Customer Interaction Solutions magazine has named its TotalView® Workforce Management system as a recipient of the 2005 CRM Excellence Award.
“Earning this year’s CRM Excellence Award is an honor,” said IEX President Debbie May. “We continually look for ways to improve our product capabilities to help clients maximize the efficiency and effectiveness of their centers. Winning this premier award validates our efforts.”
IEX is a leading global provider of workforce management and optimization technology for contact centers. Customer Interaction Solutions, part of the Technology Marketing Corporation (TMC), has been a leading source of news and information for the CRM, call center and teleservices industry since 1982.
“Customer Interaction Solutions magazine implemented the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
“IEX has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset … their customers.”
The CRM Excellence Award winners for 2005 are published in the June and July issues of Customer Interaction Solutions magazine. Persons may also review results online at http://www.cismag.com.
About TotalView
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX
IEX is a leading provider of contact center workforce management and optimization technology. Since its inception in 1988, IEX has delivered superior products, quality services and customers’ success. Contact centers of all types and sizes, totaling more than 755,000 agents at over 2,700 sites in 41 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.
About TMC
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC also produces The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.